Return & Refund Policy

1. Handmade Items

  • All sales are final – due to the unique, handcrafted nature of each piece, we do not accept returns or exchanges based on change of mind.

  • If there’s a defect or damage, please contact us within 7 days of delivery with photos and order details.

    • We’ll review and, if validated, offer either a replacement (when possible) or a full refund, including original shipping.

  • Items must be returned unused and in their original condition. The customer is responsible for return shipping unless there’s a verified defect or mistake on our part.

2. Printful Print‑On‑Demand Items

  • All Printful orders are custom‑printed upon purchase.

  • We do not accept returns or exchanges for buyer’s remorse (e.g., wrong size, color preference) or sizing changes (help.printful.com).

  • Defective, misprinted, or damaged items:

    • Must be reported within 30 days of delivery (help.printful.com).

    • Provide photographic proof and details.

    • We’ll coordinate with Printful for either a replacement or full refund at our discretion.

3. Lost, Undelivered, or Incorrect Address Orders

  • If tracking indicates delivery but you didn’t receive the package, check with neighbors/post office first.

  • For truly lost items (no delivery), report within 30 days of estimated delivery to qualify for a replacement or refund.

  • If the address provided was incorrect, returned packages are the customer’s responsibility. You’ll need to cover the cost to reship.

4. EU & International Orders

  • Print-on‑demand items are exempt from EU right-of-withdrawal because they're custom‑made to order.

  • Handmade items are unique and similarly exempt.

5. How to Submit a Claim

  1. Email hello@jasmynsteele.com within the applicable time frame.

  2. Include your order number, item(s), and a clear description of the issue.

  3. Attach photos (and video, if helpful) showing the problem.

  4. We’ll review within 5 business days and advise on:

    • Approved requests: we’ll issue a prepaid return (handmade) or coordinate replacement/refund (POD).

    • Denied requests: we’ll explain why and, if possible, offer store credit or a small courtesy refund for good will.

6. Exceptions & Additional Notes

  • Custom or personalized items (bespoke designs, customized prints) are non‑returnable unless defective.

  • Sealed items worn or opened for hygiene (e.g., face masks if offered) are non‑returnable.

  • If a parcel is returned to us unclaimed, we’ll notify you; we’ll hold it for 14 days before donating or discarding (per Printful policy) ( help.printful.com). Reshipment is at your cost.

Why We Do This

  • Handmade items are one‑of‑a‑kind, and Printful products are created specifically for you at order time (“made to order”) 

  • Our goal is to offer high-quality products and a fair, clear process for genuine issues.